YES! we do have a Genghis Khan culture

Quote Mr John Bittleston, a Business Mentor - " If the faces of the staff are pinched and tired and look like scared rabbits, you've got a Genghis Khan culture. If the staff smile, appear open with each other, cooperate, know their products, help but don't hassle, you've got a good CEO in charge - and a good culture".

Culture as it was defined by Mr Bittleston is the way a company behaves, the way it treats its customers, staff, suppliers and its other stakeholders. It is the sum of everything it does but it can be seen in the smallest individual act.

First observation, as was mentioned before in my previous post, the policy that was silently conveyed on how we should treat our suppliers is simply disgusting.

Second, the 'scared rabbits' syndrome is real and I personally saw with my own eyes how frighten staff, even reasonably senior ones were when they are called upon to see the senior bosses. Actually, I cannot blame them for being frighten; it was the way the senior bosses behaves, their body language and their tone makes one cringe. Their faces and body language were totally different when meeting customers and potential customers. When meeting subordinates, they appear to be the 'know all' and pose questions in such a way to make one feels like an invalid or a newbie on the job. Indeed, if you observed, one of the key element between the bosses and the subordinates that is missing is the element called 'TRUST'.

Sadly, I am not certain that this can be corrected with a 'Culture Committe' trying to tell everyone (less the bosses themselves) how they should behave. Shouldn't this start from the bosses themselves....setting examples. Good corporate culture ? Dream on ! Would anyone tell the bosses how the subordinates think they should behave ? Would they be receptive and would they simply reject a peasant's opinion...and kill the outspoken peasant.